Our client advisors are available to answer your questions Monday - Saturday (9AM - 6PM CET), excluding holidays,
Information regarding UK orders
We are working on a solution for the changes that were brought along with the recent Brexit. Unfortunately, the information that the different service partners provide us with varies a lot. To avoid further complications for our customers, we will put orders to the UK on hold until further notice.
We ship to the Netherlands with PostNL and worldwide with DHL Express, for the fastest & most reliable service. Please see our shipping rates below.
PostNL (1-3 Business Days) - €5
Orders over €50 via PostNL (1-3 Business Days) - Free
DHL Express (1-3 Business Days) - €12
Orders over €200 via DHL Express (1-3 Business Days) - Free
DHL Express (1-4 Business Days) - $15
Over $250 via DHL Express (1-4 Business Days) - Free
Rest of the world
DHL Express (2-4 Business Days) - €20
Over €250 via DHL Express (1-4 Business Days) - Free
Exchanges / refunds will be issued up to 14 days from the date the product was received.
Please make sure that you have carefully reviewed your order before finalising your purchase.
Note: Items that were bought with a discount (during a sale period or with a discount code) will be refunded as store credit.
To apply for a return please visit our Returns Center
In order to return an item, you must meet the following conditions:
The return must be sent back within 14 days of the delivery date.
The item must be in its original, unused, unaltered and unwashed condition.
The item must be returned with tags and packaging.
We are unable to refund your original or return postage costs unless the product is faulty / incorrect.